|Our Supporting Document Policy|
Citi Credit makes every effort to keep your documents secure.
Citi Credit does not use conventional fax machine, instead we use secure computer server to receive all your supporting documents.
Please note that all faxes, images, attachments must be clear, complete and legible. If any portion of your transmission is not clear, our secure server will reject the document and it will not be delivered to our membership department.
Please assume that unless you receive a specific "Documents Received" email with a confirmation number beginning with #DR and numeric code, your documents have NOT been received.
If you do not receive the confimation email within 24 hours, please email us at firstname.lastname@example.org Again, you must always have a "Documents Received" code as proof that we sucessfully received all your documents.
Please note that as a credit reporting agency we are required to stay in compliance with bureau regulations. For this reason, we reserve the right to request updated documents at any time throughout the duration of your account.