When a tenant applies to a new Property, do I
have to fax you supporting documentation for each property?
No. Your account has already been set up. You may add more properties
File for your record keeping purposes. This allows you to keep track of
Applied where. Click on “Properties add/edit” and enter the
information for your
New property. Click on “save and add property”
What should I do if there is something on the
Credit Report that I don’t understand or that Does not make much
sense to me?
You could click on here how
to read credit report.
IF you ordered package report
and we have credit advisors who will be happy to answer your questions
or clarify Your results. To contact them or submit a question, please
In this e-mail indicate your full name as well as the name
of the tenant who’s credit report you are inquiring about.
How do I order the Credit Report?
Step 1. Click on “Credit Cards add/edit”
Step 2. Add your Credit Card information (please make sure that you type
The billing address, exactly as it appears on your billing statement,
Otherwise the transaction will be denied and you will be unable to
Order the report)
Step 3. Click on “Order Report”
Step 4. Select the package or service that you wish to purchase
Step 5. Fill in the Fields with your prospective tenant’s information
(legal name, social security number, current address, birth date)
Step 6. click on “submit”
Step 7. Check the information you submitted. Once you order the report
Are no refunds.
Step 8. If all information is correct, Click on “View Report”
Step 9. Wait approximately 10 seconds for your report to appear on your
If I order one of the Packages, will I receive
all of the results instantly?
All of your results are instant, except for the verification of residence
Verification of employment. The turn around time for these varies, since
To manually contact the Employer or Landlord to verify the information
Verbally or in writing. Be assured that we do our best to verify the information
Quickly as possible.
What should I do if I forget my Password?
No problem, go to our Tenant Screening main page and click on “trouble
log in”. You will be prompted to enter your
User ID or your e-mail address (the one you used to set up the account
with us) A new password will then be sent to your e-mail. NOTE: for account
security purposes, password will ONLY be sent to the e-mail address provided
at time of sign-up. If your account is locked after repeated attempts
to log in with the incorrect password, please contact us at 800-710-2484.
I typed the wrong information into your system
when I was ordering the report. Now I didn’t get any results or
the results I have are incorrect. Can I get a refund?
All requests are processed instantly and are immediately charged by each
Credit reporting Bureaus for their Data. In addition, our system does
The opportunity to check the accuracy of the information you submitted
Ordering the report. Therefore, we are unable to provide refunds for inaccurate
Results due to incorrect information provided to the system.
How Do I add more properties to my account?
Once you are logged into your account, on the menu bar, click on “Properties
add/edit”. When that screen appears, click on “add new property”
Add the information and then save it. The next time you order a report,
you may select that address as your Proposed Residence.
I ordered a package and the results status shows
as “Partial Results available.” What does this mean?
You probably ordered a package that includes the verification service
(landlord and employment). The verification is in progress, this may take
anywhere from a few hours to a couple of days. All of your other results
are complete. To view the status of the verification requests, view your
report and scroll all the way down to the Verification service progress.
Here you will be able to see notes from our verification team. Once the
verification is complete, you will see a message in the member home page
which states that verification is ready to view.
What do I need from My Tenant in order to request
the Credit Report?
To Pull the Credit Report, you need the following:
-Full Legal Name
- Social Security Number
- Current Address
If you are also requesting a Criminal Background check you will also need
Date of Birth. To make sure you receive accurate credit report, you must
get a copy of your tenant's ID and Social Security Card.